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APPOINTMENTS, Questions & POLICIES

If you have a question that is not listed below, please email or call our office at 248.957.9525

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GIFT CERTIFICATES
  • Gift certificates are not redeemable for cash
  • We will try to verify a lost gift certificate, by the request of the purchaser
  • All gift certificates must be presented at time of service or you must pay by other means
  • Gift certificates can be used for any service or products at Proactive Wellness Center
  • All gift certificates are non-refundable

 

REFER-A-FRIEND PROGRAMS

You are our best source of referrals.  To show our appreciation, we put together a few options for you to select from -

  • Massage Monthly Membership: when you introduce a new member to Proactive Wellness Center, you will receive a complimentary half-hour upgrade for each member enrollment - or you can select . . .
  • Five Referrals Program: when you refer five friends for one regular priced massage session, massage monthly membership (minimum of four months), or (10) Exercise Classes, you will receive a free 60-minute massage session or four free exercise classes (to be used within 30 days)

 

HOW DO I CANCEL MY MEMBERSHIP?
  • You understand that the monthly membership is required for a minimum of three months, after three months it is setup month-to-month until you cancel
  • You understand that you must submit a written notification in person to cancel your membership. Please note it may take up to seven (7) business days for any membership or billing changes to take effect
  • You understand that you will be charged one future scheduled payment from your account/credit card. You will have 30 days after this payment to use any remaining accumulated massages (if applicable), after which all accumulated massages, will be forfeited from your account and your membership will be considered terminated. There will be no refund of any kind on terminated sessions
  • If you have a Paid in Advance membership (see Cash question below), you understand you will not be able to be refunded any money for any portion of your unused membership

 

CAN I PAY FOR MY MASSAGE OR EXERCISE MONTHLY MEMBERSHIP IN CASH?

Yes. As long as you pay for a minimum of six months in advance. Advance payments are non-refundable.

 

MASSAGE MONTHLY MEMBERSHIP
  • A 60-minute session consists of the full 60-minute massage. Unlike other companies, Proactive Wellness Center does not charge you for consultation and dressing. However, we only ask that you arrive at least 15 minutes early. If you arrive late for a scheduled appointment, we has the right to reduce the length of the service to ensure that their next scheduled appointment does not have to be pushed back
  • All children under the age of 18 are classified as minors and must have a parent/guardian signature on their intake form. All children under the age of 12 must have a parent present during their session. Minors are not allowed to be left unattended at Proactive Wellness Center
  • At Proactive Wellness Center, the caring staff and professional licensed massage therapists objective is to assist YOU in improving productivity, saving money, and having an overall healthier lifestyle. That includes relieving stress and anxiety from your hectic week by adding more ME TIME with an affordable massage membership.
  • Proactive Wellness Massage Membership Benefits
    - Full hour massage
    - Receive a specialized massage each month
    - Additional massages at low membership rate
    - Unused massages rollover
    - Immediate family member add-on
    - Discount on other Proactive Wellness Center services
    - No long-term commitment or contract
    - Free 1/2-hour massage upgrade for every friend referred who becomes a member
  • You understand that the monthly membership is required for a minimum of three months, after three months it is setup month-to-month until you cancel
  • To sign up, subscribe by clicking here or call 248.957.9525 for more details

 

EXERCISE MONTHLY MEMBERSHIP
  • Proactive Wellness Center has developed a signature line of exercise classes. All classes are small group training that blend group fitness, motivating workouts alongside peers, and the efficiency of a personal training session!
  • Certified fitness professionals each with over 30 years’ experience and well known within the fitness industry
  • Proactive Wellness Exercise Classes Membership Benefits
    - Unlimited fitness classes at special introductory rate
    - On-going guidance and support from certified fitness professionals
    - 5% Discount on other (off regular price) Proactive Wellness Center services
    - No long-term commitment or contract (due to such an unbeatable rate, monthly membership is required for a minimum of three months, after three months it is setup month-to-month until you cancel)
  • To sign up, subscribe by clicking here or call 248.957.9525 for more details
OTHER THINGS TO NOTE
  • Members are required to notify Proactive Wellness Center in writing of any change in credit card or account information on file prior to the next electronic funds transfer (EFT) date. Members are also required to notify the center in writing of any change of address
  • You have the entire length of your membership to use your membership services as long as your account is not frozen and in good standing. Any unused services will expire should you elect to cancel
  • Proactive Wellness Center is not responsible for lost or stolen articles or items
  • Proactive Wellness Center reserves the right to change center's rules, regulations, and pricing at any time upon providing reasonable notice
  • Proactive Wellness Center have the right to refuse or discontinue service for any reason

 

 

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